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      Frequently Asked Questions                        Home                              Troubleshooting      

If you have a question or problem that’s not covered here, or you’re having trouble following an explanation or instructions here, please browse and/or search the appropriate Apple Discussions Forum.

If you find a thread with the exact same problem (especially if it’s marked solved, but even it it isn't), review it carefully -- your solution may be there.  If it's a very long thread, you may want to start at the end and work backwards to find a solution.

If you don't find a solution that way, click the Subscribe to this Topic link;  then you’ll get an email when any more posts are added.  Hopefully one will help you, too.  But please don’t add a "me, too" post, unless you have additional facts.  Those just fill up the thread and make it harder to follow.  Note that Apple does not monitor the forums for problems, so it won’t help get their attention.  See  Reporting a Problem to Apple for that.

If that doesn’t help, post a new topic in the appropriate forum.  If you're not already signed-up, go to the main Apple Discussions Forum page;  brief tutorials on how to use it are at the upper-right.

Please be as specific as possible;  see item #A9 for the kind of info needed, and instructions for how to gather it.

Using the Apple Discussion Forums will get the widest possible audience of folks who can help, whether others with the same problem, or those who have more expertise.

And when your question is answered, or your problem is solved, it will be available to the next person who’s looking for help.

But I do not answer specific questions or problems via e-mail;  only in the ASC forums.

For problems with this website  only (broken links, typographical errors, etc.) contact: berger.jon@gmail.com


Please be as specific as possible, including the URL of the page involved.


Questions or problems that belong in the Apple Discussion Forums (above) will NOT be answered via email.


This website was created entirely by the late James Pond. It existed at http://pondini.org a domain that Pond has since let expire. I downloaded the archive of this site from the Wayback Machine's Pondini.org Archive. I hope to maintain it here to make it more widely available to others.